The Grom Parent Guide is your essential resource for navigating digital parenting. It tackles today's tech challenges, offering insights and tips for monitoring your child's online activity and safely using the Grom app. With this guide, you'll be empowered to foster a safe, positive online space for your child, serving as their informed and confident digital partner.
At Grom, safety is our #1 priority. Our Parent Authorization ensures that all children on the platform are verified as a child with parent permission before they can begin utilizing all of our social features. Parent Authorization is key to giving your child the full Grom Social experience, with Parent Authorization, your child gains access to all the interactive features such as being able to
Parent Authorization is fast and simple. Your child will be prompted to get authorization multiple times throughout the onboarding process and any time they try to use a feature that requires authorization. Your child might ask you to download the app, or, if you are signing them up for an account, you can authorize their account right after linking your profiles.
First, you need to link your parent account to your child's account. This ensures that all children on the platform are verified with a parent before they can begin utilizing all of our social features. There are a few ways that you can link your accounts together:
Log into your account and select the child you are authorizing. Tap the Authorize Account button on any of the parent monitoring tabs.
Tap the next button on the welcome screen.
You will now enter the Parent Authorization screen.
You will then get the verification screen that prompts you to check your email in the next 24 hours. You will receive an email that either approves or denies your child’s authorization. If you are denied, you will be given a reason and have to re-submit a video.
Your child will receive a prompt in the app when their authorization was approved or denied.
Our parent monitoring experience gives you full insider access to your child’s social experience on GROM.
With parent monitoring you can:
With our parent monitoring features you can rest assured that you know what content your child is consuming and how they interact with others on the internet.
There are two ways to set time limits for your child’s access to GROM. You can either:
1. Use our Screen Time feature in the Parents experience:
2. Use Apple or Android’s Built in Screen Time functionality.
At Grom, we have implemented a multitude of safety features in order to protect our child-users from privacy concerns and exploitation. Our safety features ensure you and your child can rest assured while exploring the Grom platform.
Our 5 Layer Safety System:
1. Age Verification
We are KidSAFE Certified and follow COPPA guidelines, ensuring every user on the app is age-verified through a video submission process called Parent Authorization. Parents will record a short video with their child authorizing them to use the platform.
2. Content Filtering
Every user-submitted post undergoes a comprehensive content filtering process utilizing a third-party AI system, followed by a final review from real-life monitors prior to the publication of video posts.
3. Staff Moderation
Our well trained, background-checked, and vigilant team monitor all aspects of the Grom app 365 days a year to ensure a safe and positive environment, diligently addressing any negative comments, posts, or conversations.
4. User Reporting
Parents may receive comprehensive weekly reports, presented in a structured format, outlining their child's activity on the app, including detailed breakdowns of each post, comment, and new connections made.
5. Parent Monitoring
Our parent experience empowers parents with real-time monitoring and control over their child's GROM account, providing visibility into every comment and new friend connection made.
At Grom, safety is our #1 priority. Our Parent Authorization ensures that all children on the platform are verified as a child with parent permission before they can begin utilizing all of our social features. Parent Authorization is key to giving your child the full Grom Social experience, with Parent Authorization, your child gains access to all the interactive features such as being able to
Parent Authorization is fast and simple. Your child will be prompted to get authorization multiple times throughout the onboarding process and any time they try to use a feature that requires authorization. Your child might ask you to download the app, or, if you are signing them up for an account, you can authorize their account right after linking your profiles.
First, you need to link your parent account to your child's account. This ensures that all children on the platform are verified with a parent before they can begin utilizing all of our social features. There are a few ways that you can link your accounts together:
Log into your account and select the child you are authorizing. Tap the Authorize Account button on any of the parent monitoring tabs.
Tap the next button on the welcome screen.
You will now enter the Parent Authorization screen.
You will then get the verification screen that prompts you to check your email in the next 24 hours. You will receive an email that either approves or denies your child’s authorization. If you are denied, you will be given a reason and have to re-submit a video.
Your child will receive a prompt in the app when their authorization was approved or denied.
Our parent monitoring experience gives you full insider access to your child’s social experience on GROM.
With parent monitoring you can:
With our parent monitoring features you can rest assured that you know what content your child is consuming and how they interact with others on the internet.
There are two ways to set time limits for your child’s access to GROM. You can either:
1. Use our Screen Time feature in the Parents experience:
2. Use Apple or Android’s Built in Screen Time functionality.
At GROM, we are happy to introduce our new 3D Gromatars and the many new customization options that come with them! Since our latest update, we have introduced 2 new major features, achievements and the shop!
The shop allows us to bring many new customization option to the Gromatar in all-new, premium styles. Your child can purchase items in the shop with coins.
Don't worry though, you don't have to buy coins in order for your child to unlock items in the shop. Coins can also be acquired through our system of achievements, and by referring other friends to GROM! Additionally, your child will never be able to make real-money purchases from their child account. Child accounts are strictly only able to request a purchase from their parent.
Parent accounts have the ability to view and interact with child purchase requests, and view the child's purchase history from the shop. Parents can also purchase our cheap coin bundles for their children without a purchase request from the child.
