Before you delete your account, please reach out to us with any questions or concerns so we can try to help make your GROM experience better for you. 

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If you still would like to delete your GROM account, you can do so by:

• Go to Settings
• Tap Delete Account
• Enter your email address
• Enter your password
• Confirm your account deletion

• Be careful! ALL of your data will be deleted from our servers if you delete your account and it cannot be recovered.

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If you need to change your email address you can easily do so by going into settings and choosing account info. 

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From there you can select change email. 

• enter your password so we know it’s you. 
• Enter a new email address 
• Confirm the new email address by entering the confirmation code that we send to your inbox. 

Done!

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If you forgot your password to your parent account you can easily recover it by tapping forgot password on the login screen. 

• tap forgot password 
• Enter your email address that you used to sign up for GROM
• Check your email for the verification code 
• Enter your verification code into the app
• Choose a new password and confirm it. 

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You can also change your password at any time by going to settings and choosing account info. 

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If our human moderators find that a video goes against our community guidelines, it will be removed from the feed, and you will receive a notification in the parents app. 

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From there, you can view the video that was removed at the top of the posts tab of parent monitoring, and see the reasoning for its removal. If you believe we have made a mistake by removing the video, you can dispute it by tapping the dispute for review button. Our team will review the post for a second time to determine if it violates our guidelines. 

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There are two ways to set time limits for your child’s access to GROM. You can either:

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1. Use our Screen Time feature in the Parents experience:

• Open Grom and sign into your parent account.
• Select the child you want to set a screen time limit for. 
• Tap Info and Settings under the Profile tab. 
• Select Time Limit
• Tap the time limit box, by default it will say None.
• Use the draggable selector to choose a daily time limit.

• If you want to choose certain time limits for different days, you can do so by tapping Customize Days at the bottom of the screen.

• Tap Done

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2. Use Apple or Android’s Built in Screen Time functionality. 

• Apple Screen Time Tutorial

• Android Screen Time Tutorial

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Our parent monitoring experience gives you full insider access to your child’s social experience on GROM. 

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With parent monitoring you can:

• View your child’s account and all of their posts 
• See the comments they publish on other user’s posts. 
• Check their direct messaging conversations
• View who they follow and who follows them
• Edit your child’s personal information 
• Set screen time limits and customize which days have limits. 

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With our parent monitoring features you can rest assured that you know what content your child is consuming and how they interact with others on the internet. 

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Adding a child is the first step after creating your account and allows you to access Parent Authorization and parent monitoring features. 

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When you log in, press the blue plus button on the grom family page to add a child. You will be prompted to either create a new child account or log into an existing account.

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Creating a new account is easy and the entire process can be completed in the parent experience. Your accounts will be automatically linked when completing the sign up process. Your child will create their Gromatar when they log in on their device for the first time. 

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Linking an existing account is even easier with our QR code scanning feature.

• Have your child open their app and go to settings and tap Scan QR Code. 
• Have them scan the code on your device and your accounts will be automatically linked!

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Signing up for a GROM account is simple. If your child found the app, they can sign up for an account by themselves, or if you found the app, you can sign both you and your child up for GROM. 

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If you want to sign your child up for GROM:

• Download GROM here.
• Tap I’m a Parent on the welcome screen
• Enter your email
• Verify your email by entering the code you receive in your inbox.
• Finish creating your account by providing your name, birthdate, and a password.
• Once your account is created, you will enter the Grom Family screen.
• Tap the blue Add a Kid button toward the bottom of the screen.
• When asked if your child has an account already, tap Not Yet to sign them up for an account.
• You will been be guided through the process of creating an account. You will create their nickname, and their password.
• Your child’s account will be created and linked to their account.
• You can Authorize your child’s account right away or do this later.
• Download the app on your child’s device and have them log-in using the credentials you just created.
• Your child will be prompted to create a Gromatar and begin their GROM experience!

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Parent Authorization is key to giving your child the full Grom Social experience. With Parent Authorization, your child gains access to all the interactive features such as being able to

• Post to the public feed (by default they can only save drafts.)
• Follow and be followed by other Grom users.
• Interact with posts on the feed (like, comment, share.)
• Have monitored direct messages with other Grom users.

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Parent Authorization is fast and simple. Your child will be prompted to get authorization multiple times throughout the onboarding process and any time they try to use a feature that requires authorization. Your child might ask you to download the app, or, if you are signing them up for an account, you can authorize their account right after linking your profiles.

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Log into your account and select the child you are authorizing. Tap the Authorize Account button on any of the parent monitoring tabs. 

Tap the next button on the welcome screen.

You will now enter the Parent Authorization screen. 

• Your camera view will be on the top of the screen with the prompt below

• You may be asked for camera access at this point if you haven’t already.

• Record a video with both you and your child in view, and recite the prompt. 
• After you finish, press the record button again to stop. Your video will then replay to make sure you are satisfied with it.
• You can either Submit the Video or press the Back button to re-record.

• You will then get the verification screen that prompts you to check your email in the next 24 hours. You will receive an email that either approves or denies your child’s authorization. If you are denied, you will be given a reason and have to re-submit a video.
• Your child will receive a prompt in the app when their authorization was approved or denied. 

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