Effective: July 11, 2012
GromSocial, inc. (hereafter "GS",
"we", "us" and "our") is designed specifically for children under the age of 16.
We are dedicated to protecting your privacy and handling any personal
is designed to answer your questions regarding our privacy policies and
principles with respect to children under the age of 13 (each "a child "and
the need to provide additional privacy protections when children visit the
Children's Online Privacy Protection Act ("COPPA") requires that we inform
parents and legal guardians about how we collect, use, and disclose personal
information from children under 13 years of age; and that we obtain the consent
of parents and guardians in order for children under 13 years of age to use
certain features of our Web site. Below we explain how we do that for these
children. Also, when we use the term "parent" below, we mean to include legal
guardians. When we use the term "personal information" or "personally
identifiable information", we mean information that can specifically identify
Q1. WHAT TYPES OF PERSONAL
INFORMATION DO WE COLLECT ABOUT CHILDREN?
A1. Children can visit www.GromSocial.com
(our "Site"), view content, and play games, and customize their experience
without any personal information being collected. We collect information from
the parents or the child if they register on the GS Site. Children must
register in order to join the site, parents must authenticate the children by
completing parent registration. The only information we collect during our
child registration process is a child's name, parent's e-mail address, child's
birth date, display name, and password. We collect birth dates to validate the
ages of our guests, including children. During parent registration we collect
parent email, parent password, address and parent signature. We use this
information to authenticate the parent.
We also will collect a child's e-mail
address from a parent for the purpose of sending the child e-mail related to
his/her membership and for customer support. We may collect additional personal
information from parents in order to allow their children to participate in
certain features located on our Web site. These features may include one-to-
one instant message chatting, voice chatting, sending e-mail both to friends
and to email address outside of the site,, posting on site message boards, and
other similar activities. In the course of a child's participation in these
features, a child may also reveal to us additional information about himself or
herself, such as the contents of his or her chat or message board postings. We
will not solicit information from a child. All personal information that we
collect comes from the child's parent.
Q2. HOW DO WE USE AND SHARE THE
PERSONALLY IDENTIFIABLE INFORMATION THAT WE HAVE COLLECTED ABOUT CHILDREN?
A2. Personal information regarding a
child may be collected and used to enable a child's participation in certain
interactive features such as instant message chatting, sending e-mail, posting
on message boards and other similar activities. Parents can choose what
interactive features child members use on the site, and monitor and control
that use through the privacy panel. These activities may involve disclosure of
a child's personal information to third parties and our partners and operators.
In addition, we may share a child's personal information with third parties to
the extent reasonably necessary to: protect the security of integrity of our
sites; to take precautions against liability; to respond to judicial process;
or to the extent permitted under provisions of law, to provide information to
law enforcement agencies or for an investigation related to public safety.
GromSocial has no power to enforce or change the policies of third party
partners or operators, but – prior to working with each – we
receive representations from them that their privacy policies are COPPA compliant.
We periodically request re-verification of this.
Q3. HOW DO WE NOTIFY AND OBTAIN
CONSENT FROM PARENTS FOR THE COLLECTION OF INFORMATION FROM THEIR CHILDREN?
A3. We send parents an e-mail if
their child registers with the Site, requesting parent confirm the registration
by completing the parent registration process. We allow parents to approve refuse
their child's registration. If the parent refuses to allow the child's register,
we delete the child's information from our database. If a parent accepts the
request to register and completes the registration process, the child will be
able to use the site.
Q4. HOW CAN PARENTS ACCESS, CHANGE OR
DELETE PERSONALLY IDENTIFIABLE INFORMATION ABOUT THEIR CHILDREN?
A4. At any time parents can refuse to
permit us to collect further personal information from their child and can
request that any personal information we have collected be deleted from our
records. We allow parents to access, change, or delete the personally
identifiable information that we have collected from their children. Depending
upon what a parent requests, it may be necessary to delete a child's user
A parent can contact our Member
Services department to access, change, or delete the personal information we
have collected from his or her child by sending an e-mail to [email protected]
We ask that you please include the child's member name and the parent's e-mail
address in the requesting email so that we can better assist you with your
inquiry or request.
Q5. HOW WILL WE NOTIFY PARENTS IF OUR
A5. We may amend our Youth Privacy
Policy at any time. We will provide parents notice -- using the e-mail
currently listed as a parent email address -- of any material changes in the
way we intend to collect, use, and/or share Youth personal information. Please
note that, at all times, parents should update their personal information to
provide us current e-mail addresses. We will apply material changes in our
applicable provisions of COPPA policies that require parental consent.
Q6. WHAT ABOUT ADDITIONAL QUESTIONS
A6. If you need further assistance,
please send an e-mail with your questions or comments to [email protected]
or write us at: GromSocial Member Services 2060 NW Boca Raton Blvd. Suite 6 Boca Raton FL 33431, You may also telephone
us at 1-855-543-4766. (If you are not 18 years of age or older, you must have
your parent or guardian's permission to call this number.).
We are not a 24-hour helpline. We are not trained professionals. Grom Social may refer user to crisis hotlines.