Effective: July 11, 2012
Q1. WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT ABOUT CHILDREN?
A1. Children can visit www.GromSocial.com (our "Site"), view content, play games, and customize their experience without any personal information being collected. We collect information from the parents or the child if they register on the GS Site. Children must register in order to join the site, and parents must authenticate the children by completing parent registration. The only information we collect during our child registration process is a child's name, parent's e-mail address, child's birth date, display name, and password. We collect birth dates to validate the ages of our guests, including children. During parent registration we collect parent email, parent password, address and parent signature. We use this information to authenticate the parent.
We also will collect a child's e-mail address from a parent for the purpose of sending the child e-mail related to his/her membership and for customer support. We may collect additional personal information from parents in order to allow their children to participate in certain features located on our Web site. These features may include one-to-one instant message chatting, voice chatting, sending e-mail both to friends and to email addresses outside of the site, posting on site message boards, and other similar activities. In the course of a child's participation in these features, a child may also reveal to us additional information about himself or herself, such as the contents of his or her chat or message board postings. We will not solicit information from a child. All personal information that we collect comes from the child's parent.
Q2. HOW DO WE USE AND SHARE THE PERSONALLY IDENTIFIABLE INFORMATION THAT WE HAVE COLLECTED ABOUT CHILDREN?
A2. Personal information regarding a child may be collected and used to enable a child's participation in certain interactive features such as instant message chatting, sending e-mail, posting on message boards and other similar activities. Parents can choose which interactive features child members use on the site, and monitor and control that use through the privacy panel. These activities may involve disclosure of a child's personal information to third parties and our partners and operators. In addition, we may share a child's personal information with third parties to the extent reasonably necessary to: protect the security and integrity of our sites; to take precautions against liability; to respond to judicial process; or to the extent permitted under provisions of law, to provide information to law enforcement agencies or for an investigation related to public safety. Grom Social has no power to enforce or change the policies of third party partners or operators, but – prior to working with each – we receive representations from them that their privacy policies are COPPA compliant. We periodically request re-verification of this.
Q3. HOW DO WE NOTIFY AND OBTAIN CONSENT FROM PARENTS FOR THE COLLECTION OF INFORMATION FROM THEIR CHILDREN?
A3. When a child registers with the Site, we send parents an email requesting that they confirm the registration by completing the parent registration process. We allow parents to approve or refuse their child's registration. If the parent refuses to allow the child to register, we delete the child's information from our database. If a parent accepts the request to register and completes the registration process, the child will be able to use the site.
Q4. HOW CAN PARENTS ACCESS, CHANGE OR DELETE PERSONALLY IDENTIFIABLE INFORMATION ABOUT THEIR CHILDREN?
A4. At any time parents can refuse to permit us to collect further personal information from their child and can request that any personal information we have collected be deleted from our records. We allow parents to access, change, or delete the personally identifiable information that we have collected from their children. Depending upon what a parent requests, it may be necessary to delete a child's user profile completely.
A parent can contact our Member Services department to access, change, or delete the personal information we have collected from his or her child by sending an e-mail to [email protected]. We ask that you please include the child's member name and the parent's e-mail address in the requesting email so that we can better assist you with your inquiry or request.
A6. If you need further assistance, please send an e-mail with your questions or comments to [email protected] or write us at: Grom Social Member Services 2060 NW Boca Raton Blvd. Suite 6 Boca Raton FL 33431.
We are not a 24-hour helpline. We are not trained professionals. Grom Social may refer user to crisis hotlines.